Neil Butler
16 March 2026
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What is it like in your workplace?
Are people valued and made to feel important despite the position they occupy in the organisational diagram? Is there an implied importance attached to the person who sits in the box at the top of the organisational diagram? Do the folk whose names appear at the bottom of the organisational chart feel like they are an important part of the overall team?
Don’t get me wrong – I absolutely recognise a senior leader’s level of responsibility and accountability and the level of respect they deserve in taking a lead role in an organisation or division.
But ask yourself this question – are they any more important than the person who drives the delivery van (that is, the person who has direct interaction with your customers), the cleaner (that is, the person who looks after your health and well-being) or the mail clerk (that is, the person who plays a key role in communication within the office and beyond)?
I think not.
Don’t ever confuse accountability and responsibility with importance.
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